Terms & Conditions
Any Internet user, physical person, visiting the site www.aquacycle.be or purchasing a product from Aquacycle SRL is referred to in these Terms and Conditions as the "Customer".
Any order for a product offered on the site implies prior consultation and therefore express acceptance by the Customer of these General Terms and Conditions of Sale.
All orders placed on the site are subject to these General Terms and Conditions of Sale. Aquacycle SRL reserves the right to adapt or modify the present Terms and Conditions at any time. The version of the Terms and Conditions applicable to any transaction is the one appearing online on the site at the time the order is placed.
Validation of the order form is treated as an electronic signature having, between the parties, the same value as a manual signature and serves as proof of the completeness of the order and of the payability of the sums due in execution of the said order.
The sales contract may be concluded in French, Dutch or English, at the Customer's discretion.
Article 1 - Scope of application
These Terms and Conditions define the rights and obligations of the parties arising from the online sale of products offered on the site. www.aquacycle.be owned by Aquacycle SRL.
These Terms and Conditions apply to all sales of products made through the website and supersede all other terms and conditions issued by Aquacycle SRL or the Customer. Aquacycle SRL must give its express prior written consent to any deviation from these Conditions.
Article 2 - Legal capacity and acceptance
The Customer declares that he/she is a natural person of legal age and capacity. A person declared incapable cannot purchase products on the Aquacycle SRL website - and therefore cannot be a Customer - and must make purchases through his/her legal representative.
All orders placed on the site www.aquacycle.be therefore implies the customer's unreserved acceptance of these conditions.
In addition, the Customer explicitly accepts the present General Terms and Conditions of Sale by clicking on a box or ticking a box next to the wording ("I accept the General Terms and Conditions of Sale").
The present General Terms and Conditions of Sale are permanently accessible at the following address: www.aquacycle.be in a format that can be printed. Each customer is therefore offered the possibility of saving and/or printing them.
Article 3 - Products
The Products offered by Aquacycle SRL are those presented on the site at the time the Customer places his/her order, within the limits of their availability.
Aquacycle SRL undertakes to make every effort to deliver all orders.
Notwithstanding this, Aquacycle SRL cannot be held responsible for the unavailability of a Product, nor for any damage that may result therefrom. If one or more Products in an order are unavailable, Aquacycle SRL will inform the Customer by e-mail that the order has been fully or partially cancelled or split.
In the event that unavailability is discovered and communicated at a time when the Customer has already paid for the Products, Aquacycle SRL will immediately ask its bank to refund the amounts paid. The Customer will be notified by e-mail. The speed at which the refund is processed depends on the payment method used by the Customer to make the purchase. If the purchase was made by credit card, the refund will appear on the first subsequent monthly credit card statement. If the Customer feels that the refund is taking too long, he is advised to contact his bank.
In any case, Aquacycle SRL will make the refund within 30 working days.
All Products offered for sale on the Site are described as accurately as possible to the best of our knowledge and belief.
Article 4 - Prices and invoicing
Prices are those shown on the site at the time the order is placed. Prices are indicated in euros, including VAT. The VAT rate applicable is that in force in the country of origin, i.e. Belgium, regardless of the country of destination.
For deliveries in Belgium, delivery costs are included in the price, VAT included.
For deliveries outside Belgium, product prices do not include delivery charges. These costs will be billed to the customer in addition to the purchase price. If the customer has been granted a discount, this will be deducted from the price separately.
For Switzerland and all other countries outside the European Union, the sales prices displayed are deemed to be exclusive of VAT and therefore cannot be subject to VAT deduction. The Customer acknowledges that he/she is considered the official importer and that, depending on the country of delivery chosen at the time of ordering, he/she may be required to pay customs and/or import duties in accordance with the legislation in force in said country.
Aquacycle SRL reserves the right to modify sales prices and delivery charges at any time. However, products and charges will always be invoiced on the basis of the rates in force at the time the order is registered, provided that these products are available.
The Customer consents to Aquacycle SRL transmitting the invoice in electronic form.
Products remain the property of Aquacycle SRL until full payment has been received from the Customer, i.e. full payment of the purchase price and delivery charges.
Article 5 - Payment methods
Payment in full must be made online by Visa, Mastercard or Bancontact (in Belgium) at the time of ordering. No COD shipments will be accepted for any reason whatsoever.
The communication by the Customer of his/her credit card number constitutes authorization for Aquacycle SRL to debit his/her account for the amount of the order. The Customer's credit card will be debited once the purchase has been confirmed, and payment will only be effective once the Customer's bank has given its approval to Aquacycle SRL. If the latter refuses payment, the order is automatically refused.
The Customer warrants that he/she is entitled to make online payments using one of the above-mentioned payment methods and that the bank account linked to the credit card or Bancontact offers sufficient cover to meet all costs generated by the transaction. Failing this, Aquacycle SRL may refuse the order.
Purchases are made securely. Aquacycle SRL works with a payment platform (hereinafter referred to as the "Payment Provider") to process online payments. The Payment Provider provides a secure payment system. This system is independent of Aquacycle SRL, which is not and cannot be held responsible for its operation. All information communicated at the time of payment is strictly protected and guarantees the conformity and security of each transaction. Aquacycle SRL has no access to this confidential data, nor does it record it.
The data recorded and kept by Aquacycle SRL constitutes proof of the order and of all transactions. The data recorded by the payment system constitutes proof of financial transactions.
Aquacycle SRL reserves the right to refuse any order from a Customer with whom a dispute is in progress or with whom a dispute has previously arisen. Aquacycle SRL may also refuse an order in the event of non-payment or incomplete payment of a previous order.
Article 6 - Ordering Products
Notwithstanding any proof that the Customer may have, it is explicitly agreed that only the data recorded in the computer system of Aquacycle SRL, its hosting partner or the Payment Provider provide proof of the communication and content of the order, as well as all transactions that have taken place between the Parties.
Orders placed on the site are subject to compliance with the procedure established by Aquacycle SRL, which consists of a succession of different stages that the customer must follow in order to validate the order. Before confirming the order, the customer will have the opportunity to check the details of the order and its total price, and to correct any errors, before confirming the order to express his/her acceptance. Any order confirmed by the customer constitutes a sales contract and acceptance of all the stipulations herein.
To validate an order, customers must register on the site - if they do not already have an account - and choose a delivery and payment method. The total amount to be paid is clearly displayed throughout the checkout process. The order becomes final and cannot be modified once payment has been made.
When registering the Customer's personal data in the "My FD" section, the Customer must ensure the accuracy and completeness of the mandatory data provided. In the event of an error in the recipient's details, Aquacycle SRL cannot be held responsible for the impossibility of delivering the product.
A confirmation email summarizing the order (products, price, product availability, quantity, etc.) will be sent to the Customer. To this end, the Customer formally accepts the use of electronic mail for confirmation by Aquacycle SRL of the contents of his/her order.
Failure by any person to comply with the obligations subscribed to under the terms of these General Terms and Conditions of Sale, and in particular concerning any incident of payment of the price of an order, may result in the suspension of access to the service of www.aquacycle.beAquacycle SRL reserves the right to refuse any order from a person with whom such a dispute exists. Consequently, Aquacycle SRL reserves the right to refuse any order from a person with whom such a dispute exists.
All contractual information relating to the order is communicated to the customer in the language chosen at the time of registration, when the order is confirmed.
Article 7 - Deliveries
When the order is confirmed, the Customer is asked to specify a specific address (home, workplace or other) for delivery. Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the Customer's home address, place of work or the address of any other natural person of the Customer's choice. Delivery cannot be made to post office boxes.
In order to meet the delivery deadline, the customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, intercom names and/or numbers, etc.).
Delivery will be made by a service provider (hereinafter referred to as the "Delivery Service Provider") selected by Aquacycle SRL. Aquacycle SRL cannot be held responsible for the delivery process or the delivery time once the Product has left its premises. In the event of loss, the Customer should contact the Delivery Service Provider.
Delivery times are given as an indication and correspond to average processing and delivery times. Aquacycle SRL undertakes to inform the Customer of the progress of its order processing. No delay in delivery may give rise tò termination by the purchaser of the sales contract or payment of damages on our part.
Upon delivery, the Customer is required to carefully examine the merchandise received and to mention in writing any problems noted on the Delivery Provider's delivery slip. In the absence of such a written statement, the Customer is expressly deemed́ to have accepted́ the goods in the condition and quantitý delivered and exonerates us from any liabilitý in this respect.
If the Customer does not receive the delivery within the possibilities offered by the Delivery Provider and the order is returned to Aquacycle SRL, we will contact the Customer by email in order to schedule a new delivery of the order. Additional costs may be charged to the customer. In the absence of a response from the Customer or receipt of this new delivery, the order will be considered as fully executed without Aquacycle SRL being obliged to make any reimbursement.
The Products ordered are delivered to the delivery address indicated by the Customer during the order process and in accordance with the conditions described therein.
Orders can be delivered worldwide. However, Aquacycle SRL reserves the right to refuse delivery to a particular country and/or to a country where the Delivery Provider does not ensure delivery. In this case, the Customer will be asked to provide a delivery address in another country. Should the Customer be unable to provide an alternative address, Aquacycle SRL will cancel and refund the order for inability to deliver, without the Customer being entitled to claim any compensation whatsoever.
Aquacycle SRL reserves the right to split the order into one or more deliveries, depending on the availability of the Products. Each delivery will be announced by e-mail. The delivery will be accompanied by an order form on which, among other things, the details of the goods delivered will appear.
Article 8 - Right of withdrawal and return policy
Unless otherwise stated on the site, the Customer, if a private individual, has a right of withdrawal of 14 days. Within 14 calendar days from the day following receipt of the package, the Customer must inform Aquacycle SRL of his intention to exercise his right of withdrawal.
Customers may exercise their right of withdrawal and request a return by e-mail to info@aquacycle.be.
All returns must be requested in advance. The date of submission of the form is decisive for the 14-day withdrawal period.
The right of withdrawal for delivered Products only applies if the Product :
The Product subject to retraction must be returned in the state in which it was delivered, accompanied by the original sales invoice (a copy of which will be retained by the Customer). Any returns for which the sender cannot be identified, or which do not comply with the defined return conditions, will be refused.
Once the aforementioned period of 7 calendar days has expired, Aquacycle SRL will no longer be able to accept the return, which will be sent back to the sender at his expense. The return must be sent to the following address, also clearly stipulated on the return document:
OJA Solutions SARL
156 rue des famards, building M2,
59273 Fretin, FRANCE
All returns are made at the Customer's expense and risk.
Aquacycle SRL reserves the right to offer the Customer an exchange or adaptation of the product purchased. If the Customer does not accept Aquacycle SRL's proposal, the purchase will be reimbursed within 30 calendar days of Aquacycle SRL's receipt of the return in due time, provided that all the conditions described above have been strictly complied with. The amount refunded will never exceed the amount actually paid by the Customer for the Product.
If the Customer has paid for the order using a credit card, a credit will be granted to the credit card used by the Customer to pay for the purchase price of the returned items, after checking the items and deducting any sums due or vouchers or discounts used to pay for the order. The Customer will be reimbursed in accordance with the terms and conditions agreed with the bank issuing the card.
Article 9 - Warranties
9.1. Legal warranties
Aquacycle SRL guarantees that the products offered for sale do not have any visible or invisible defect that would prevent the use of the Product or make it dangerous.
Customers may contact Customer Service via the form on the Site for any questions relating to the product purchased.
9.2 Conformity warranties
The Vendor is liable for defects in conformity existing at the time of delivery of the Product as described on the site.
The Vendor invites the Buyer to report any lack of conformity immediately upon delivery and as soon as possible, by contacting customer service and providing the following information:
-order number
-last name, first name and address
-reference of the item(s) to be returned
-reason(s) for non-conformity return
The Seller will provide the customer with a reference number and the procedure to follow to ensure optimum management of returned goods.
The photographs of the Products on the Site are as accurate as possible, but cannot guarantee perfect similarity with the Products, particularly as regards colors. Users and Buyers therefore exonerate the Vendor from any claim in this respect in the event of an insubstantial difference between the Products and their photographic representation on the Site, provided that this does not alter the essential qualities of the Products.
In the event of a lack of conformity, the Buyer chooses between reimbursement of the Product and repair within 30 days, or replacement of the Product. However, the Vendor may not proceed according to the Purchaser's choice if this choice entails a cost that is manifestly disproportionate to the other option, given the value of the Product or the extent of the lack of conformity. The Vendor is then obliged to proceed, unless this is impossible, according to the method not chosen by the Buyer. If, in the event of a major defect, repair or replacement of the Product is impossible, the Buyer may return the Product and have the price refunded within 30 days. The Buyer acknowledges that the conformity warranty does not apply in the event of excessive use in relation to normal use.
9.3. Warranties for hidden defects
All Products offered for sale on the Site are covered by the legal warranty against hidden defects stipulated in articles 1641 et seq. of the French Civil Code. The Buyer has a statutory period of two years from the date of discovery of the hidden defect in which to take legal action. This defect must render the Product unfit for the use for which it was intended, or so diminish this use that the Buyer would not have purchased it, or would only have paid a lesser price for it, had he known of it. The Vendor is not liable for any apparent defects in the Products of which the Buyer has been able to convince himself. The Vendor reserves the right to refuse any request for reimbursement that is manifestly abusive or made outside the prescribed time limits.
9.4. Manufacturer warranties
The Manufacturer's warranty does not preclude the application of the legal warranty. The period of validity may vary according to the Manufacturer. The Buyer must verify that the warranty has been honored upon delivery of the Product. Conditions of validity of warranties The Purchaser is aware that these Products are sold for normal consumer use and are not intended for professional use. The Buyer must use the product with due care and attention to the product's storage conditions (heat, humidity, no overheating, etc.). In the event of non-compliance with the above recommendations, the Vendor will be exonerated from all liability. The burden of proof of compliance with the recommendations lies with the Buyer.
9.5. Guarantees do not cover :
- Damage due to an external cause or to the intervention of a repairer who has not been previously approved by the Vendor or the Manufacturer.
- Normal wear and tear of the Products.
With the exception of a return of the Product for lack of conformity, the costs and risks associated with the return are borne by the Buyer.
The Vendor will take care to limit the length of downtime of the Product which may be attributable to the constraints of the Manufacturers.
Article 10 - Liability
Aquacycle SRL cannot be held responsible for any direct or indirect damage (interruption of operations, loss of earnings, loss of opportunities, etc.) resulting from the use or unavailability of the site.
Aquacycle SRL n’est pas non plus responsable d’un éventuel dommage occasionné aux systèmes du Client du fait de la visite du site, comme, entre autres, la présence de chevaux de Troie de provenance extérieure ou de virus informatiques.
Aquacycle SRL ne pourra être tenu pour responsable des éventuelles erreurs dans les photos ou les textes utilisés aux fins de description des Produits sur les Sites.
Aquacycle SRL ne pourra être tenu pour responsable de l’impossibilité de livrer les commandes en raison de l’épuisement du stock ou pour une raison échappant à son contrôle, en ce compris les cas de force majeure, comme entre autres la perturbation ou l’arrêt de services de transport, de poste ou de communication, l’inondation ou l’incendie, ou encore les gênes ou dommages inhérents à l’utilisation du réseau.
Dans tous les cas où la responsabilité de Aquacycle SRL serait mise en cause ou pourrait l’être, celle-ci sera limitée au montant effectivement payé par le Client pour la commande concernée.
Article 11 – Litiges et législations applicables
Toute commande emporte de plein droit adhésion du client aux conditions générales de Vente. Ces conditions générales de vente sont régies par le droit belge. Seuls les tribunaux de l’arrondissement judiciaire de Bruxelles seront compétents pour trancher tout litige éventuel naissant entre parties concernant le contrat.
En cas de difficulté ou de réclamation à l’occasion d’une commande, le client peut s’adresser au Service Clients pour trouver une solution amiable : contact@www.aquacycle.be
Article 12 – Contact
S’il a des questions au sujet de son achat, le Client a la possibilité de contacter Aquacycle SRL par l’intermédiaire du Site.
Si le Client a une question générale, il peut aussi contacter Aquacycle SRL par le biais du formulaire de contact disponible sur le Site ou directement par e-mail.
Article 13 – Modification des Conditions Générales de Vente et Nullité
Aquacycle SRL pourra en tout temps modifier les présentes Conditions Générales de Vente, entre autres pour se conformer à des obligations légales. Les modifications communiquées par le biais du site web prendront effet sur l’ensemble des offres ou commandes qui suivront.
Aquacycle SRL se réserve le droit de modifier en tout temps le concept et le contenu de son site web. Les Clients ont l’entière liberté de désactiver leur compte consécutivement à une modification des Conditions générales.
Si un ou plusieurs des articles des présentes Conditions générales devaient être déclaré nuls ou non opposables par décision d’un tribunal, cette décision serait sans effet sur la validité et l’applicabilité des autres articles et paragraphes des présentes Conditions générales, ainsi que du contrat entre parties.
Le site www.aquacycle.be (le «Site») est un site de vente en ligne des produits de filtration et de traitement d’eau (le «Produit») appartenant à AQUACYCLE SRL, ayant son siège au 1rue de Tourinnes, 1325 Chaumont-Gistoux, Belgique (ci-après dénommée «Aquacycle»).
L’accès au Site ainsi que l’utilisation de son contenu s’effectuent dans le cadre des mentions d’utilisation décrites ci-après. Le fait d’accéder et de naviguer sur le Site constitue de la part de l’internaute (l’«Internaute» ou «Vous») une acceptation sans réserve des précisions suivantes.
Article 14 – Droits de propriété intellectuelle
Tous les éléments, tels qu’entre autres les textes, la base de données regroupant toutes les données publiées sur le site Internet, la mise en page et le concept graphique des pages Web, le catalogue de vente, le logo, les photos, images, vidéos et musiques présentes sur le Site sont mondialement protégés par des droits d’auteur, des droits de banques de données, des droits de marque, des droits de brevet et autres formes de droit de propriété intellectuelle. Ils demeurent donc la propriété exclusive de Aquacycle SRL.
Toute forme de copie, publication, contrefaçon ou autre forme d’usage quelconque sont donc interdites sans le consentement préalable écrit de Aquacycle SRL. Ce consentement doit avoir été obtenu par écrit, sauf si Aquacycle SRL a elle-même prévu la possibilité de partager certains éléments via des réseaux sociaux. En pareil cas, le consentement est limité à ces éléments spécifiques et aux réseaux sociaux spécifiques pour lesquels Aquacycle SRL a prévu la possibilité de partage. Toute violation de la présente clause fera l’objet de poursuites judiciaires.
Les coupures de presse (parutions), les photographies de presse et les communiqués de presse présentés sur le site restent la propriété légale de leurs auteurs et ne sont publiés sur le Site qu’à des fins de référence et/ou de présentation du savoir-faire et/ou de créations exclusives de Aquacycle SRL. La source de ces éléments est généralement précisée sur le Site. Le partage de ces éléments via les réseaux sociaux est de la seule responsabilité de l’Internaute. Dans ce cadre et en aucune mesure Aquacycle SRL ne pourrait être tenue responsable de toute violation de propriété intellectuelle par l’Internaute même si la possibilité de partager ces dits éléments via des réseaux sociaux est offerte sur le Site.
Article 15 – Responsabilité
Aquacycle SRL s’efforce d’assurer au mieux de ses possibilités l’exactitude et la mise à jour des informations diffusées sur le Site, dont elle se réserve le droit de corriger, à tout moment et sans préavis, le contenu. Toutefois, Aquacycle SRL ne peut garantir l’exactitude, la précision et l’exhaustivité des informations mises à disposition sur le Site, lesquelles informations ne constituent ni une garantie ni un engagement de la part de Aquacycle SRL à l’égard de l’internaute.
En particulier, Aquacycle SRL ne saurait être tenue pour responsable :
-
de toute imprécision, inexactitude ou omission portant sur des informations disponibles sur le Site ;
-
de tous dommages résultant d’une intrusion informatique d’un tiers ayant entraîné une modification des informations mises à disposition sur le Site ;
-
et plus généralement, de tous dommages, directs ou indirects, qu’elles qu’en soient les causes, origines, natures et conséquences, provoqués en raison de l’accès de quiconque au Site ou de l’impossibilité d’y accéder, de même que de l’utilisation du Site et/ou du crédit accordé à une quelconque information provenant directement ou indirectement de ce dernier.
Il est rappelé que Aquacycle SRL ne maîtrise pas les risques liés au fonctionnement d’Internet et attire l’attention des internautes sur l’existence d’éventuels risques en termes de confidentialité des données transitant via ce réseau.
Aquacycle SRL informe l’Internaute consultant le Site que les présentes mentions peuvent être modifiées à tout moment. Ces modifications sont publiées par leur mise en ligne et sont réputées acceptées sans réserve par tout internaute qui accède au Site postérieurement à leur mise en ligne.
Pour toute question que l’Internaute pourrait se poser sur l’utilisation du Site et/ou sur les présentes mentions, pour toute demande qu’il pourrait souhaiter adresser à Aquacycle SRL, il peut lui adresser un message via le formulaire de contact disponible sur le site.
