FAQ
Got a question? We probably have the answer!
At Aquacycle, we know that understanding our services and how we work is essential to making the right choices for a successful business. pure water.
This FAQ has been designed to answer the most frequently asked questions about our products, how we work, and everything else that surrounds our world.
If you don't find what you're looking for, don't hesitate to contact us directly - we're here to help!
1. General questions about reverse osmosis
What is an osmosis plant and how does it work?
A osmosis plant (reverse osmosis system) is a water filtration device which removes impurities, contaminants and dissolved minerals by forcing water through a semi-permeable membrane. It provides pure, fresh water for eating and cooking.
To find out more, read our article " basic principles of reverse osmosis "
What are the advantages of an osmosis unit?
✔ Eliminate up to 99 % of contaminants (chlorine, heavy metals, pesticides, bacteria, etc.)
✔ To improve taste and smell water
✔ To reduce limescale deposits in household appliances
✔ To produce a high-quality drinking water at home
To find out more, read our article " basic principles of reverse osmosis "
What are the advantages of an osmosis unit?
A osmosis plant eliminates impurities, heavy metals and bacteria of water, while a water softener mainly reduces calcium and magnesium to prevent limescale deposits. For a complete water treatmentit is possible to combine the two systems.
What's the difference between a reverse osmosis unit and an ultrafilter?
An ultrafilter removes all contaminants down to 0.01 microns. This guarantees removal of sediment, bacteria and other impurities to a certain extent. Heavy metals, nitrates and certain chemicals (including PFAS) are not filtered.
An osmosis unit eliminates up to 0.0001 micros, guaranteeing contaminant removal of up to 99%.
To find out more, read our article " The difference between a reverse osmosis filter and an ultrafilter"
Is osmosis water safe to drink?
Yes! Reverse osmosis filtration ensures that your water is pure and free of harmful substanceswhich makes it healthier and safer than tap water.
To find out more, read our article " Is my reverse osmosis water too pure?"
2. Choosing the right osmosis plant
How do I choose the best RO unit for my home?
Consider the following criteria:
- What is the quality initial of the water I want to filter?
- Osmosis unit direct flow or with tank ?
- Number of Steps Filtration?
- Is it difficult to maintenance ?
- What is the water discharge of my osmosis unit?
- What is the TOTAL COST of my osmosis unit?
To find out more, read our article " 6 questions to choose the ideal osmosis plant "
What is an eco-friendly osmosis plant and how does it save water?
A ecological osmosis is a system designed for reduce water wastage during filtration.
Conventional reverse osmosis systems can reject up to 4 liters of water for each liter filteredwhile ecological models have better performanceto limit water consumption.
To find out more, compare our products.
Do I need an osmosis plant with remineralization?
Some reverse osmosis systems also remove essential minerals such as calcium and magnesium.
If you prefer mineral-enriched water, you can opt for :
- An osmosis unit with remineralization filter.
- An additional remineralization cartridge
To find out more, read our article " Is my reverse osmosis water too pure? "
3. Installation and maintenance
Is installing an osmosis plant complicated?
No! osmosis systems Aquacycle.eu are selected for a easy, self-contained installationplug and play. Our osmosis units come with a installation guide and a accompanying video.
If you have any problems, our technical department is at your disposal to help you remotely.
More info here.
How often should I change my filters?
Replacement frequency depends on water quality and usage:
- Pre-filters (sediment & activated carbon): every 6 to 12 months
- Reverse osmosis membrane : all 2 to 3 years
- Post-filters (activated carbon or remineralization): every 12 months
What happens if I don't replace the filters on time?
Lack of maintenance can lead to :
- A lower water quality
- A slower flow
- A possible bacterial contamination
How do I maintain my reverse osmosis unit?
Regular maintenance includes :
✔ Flushing the system every few months
✔ Filter replacement according to the recommended schedule
✔ Annual disinfection tank
✔ Verification of leaks or pressure problems
4.water quality and performance
How do I measure the hardness of my water?
Use a Aquacycle hardness test kit or consult the information provided by your local water supplier (easily found on the Internet).
If your water is very hard, a water softener may be required in conjunction with an osmosis unit.
Does an osmosis plant remove fluorine and chlorine?
Yes! reverse osmosis membranes effectively remove fluorine, chlorine and other contaminants, providing water safer and better tasting.
Why does my osmosis unit filter water slowly?
Possible causes:
- Clogged filters (replacement required)
- Low water pressure (below 40 psi)
- Spent reverse osmosis membrane (to be replaced)
Is osmosis water ideal for cooking and coffee?
Absolutely! Osmosis water improves taste coffee, tea and dishes by removing impurities.
5.price and warranty
How much does a reverse osmosis unit cost?
Prices vary according to capacity and features:
Entry-level models : 100 € – 300 €
Intermediate systems : 300 € – 700 €
High-efficiency top-of-the-range models : 700 € and more
To find out more, compare our products.
Are your reverse osmosis units guaranteed?
Yes! All our osmosis systems are covered by a from 2 years.
Do you offer discounts for bulk purchases?
Yes! We offer preferential rates for bulk orders, corporate customers and resellers.
Contact us for more information.
6.orders and delivery
What are the delivery times?
Orders placed before midday are dispatched the same day.
How does the installation work?
You have two options for installation:
1) Remote guided installation: free of charge
When making your purchase, select the option of self-installation. Your order will then be delivered to you, and you'll install it yourself, guided by the installation instructions and, if necessary, our remote video and audio support.
2) Home installation: paying
When you make your purchase, select the option for installation by one of our professionals. Your order will then be delivered to you, and we'll contact you to schedule a professional installation.
Installation assistance is possible in some regions. Contact us to check availability.
Do you offer an installation service?
Yes! We offer a installation assistance in certain regions.
What payment methods do you accept?
Our site is specifically designed to receive online payments.
If this doesn't suit, don't hesitate to contact us so we can find a solution.
What is your returns policy?
In the case of an osmosis plant faulty installationAquacycle will send you a return slip.
All you have to do is stick it on your parcel, free of charge.
All our osmosis units are fully guaranteed for 2 years.
7. Sponsorship and awards
How does the Aquacycle sponsorship program work?
It's simple: if you're satisfied with our products, tell others!
- Your loved ones benefit from 5 % reduction on their first purchase thanks to your referral link.
- For your part, you receive 30 € credit for each sponsored order of at least €100.
These credits can be used on your next orders - ideal for reducing the cost of your replacement filters!
Where can I find my referral link?
Your personal referral link is available from your Aquacycle customer account.
All you need to do is :
Log in to your account on www.aquacycle.be
Go to tab Sponsorship.
Copy your link and share it with your friends!
See the tutorial here.
What are the conditions for receiving my €30 reward?
You receive 30 € credit when the person you have sponsored places an order for a minimum amount of €100excluding shipping and discounts.
The credit is automatically added to your account once the order has been validated.
How many people can I sponsor?
There is no no limits ! You can sponsor as many friends, colleagues or family members as you like.
The more you share, the more discounts you earn on future orders.
Do my sponsorship credits expire?
Sponsorship credits are valid for 12 months from the date on which they are awarded.
Remember to use them before they expire to get the most out of them!
Can I accumulate several referral credits on the same order?
Yes, if you have several credits available, you can accumulate them and apply them to the same order (within the limit of the total amount of your basket).
Are sponsorship discounts valid on all products?
Yes, credits and discounts are valid on all Aquacycle productsincluding replacement filters.
It's a simple, economical way to reduce your costs while introducing your friends and family to Aquacycle.
What's the difference between sponsorship and affiliation?
Visit sponsorship is for AquaCycle customers: simply share your link with friends and family and receive credits in return.
Visit affiliate programis designed for content creators, bloggers or professional partners. It enables you to reach commission in euros on each sale generated via your link. (Contact us to find out more!)
Still have questions? Contact us and we'll help you find the right best osmosis plant for your needs!
