FAQ
Got a question? We probably have the answer!
At Aquacycle, we know that understanding our services and how we work is essential to making the right choices for a successful business. pure water.
This FAQ has been designed to answer the most frequently asked questions about our products, how we work, and everything else that surrounds our world.
If you don't find what you're looking for, don't hesitate to contact us directly - we're here to help!
1. General questions about reverse osmosis
What is an osmosis plant and how does it work?
A osmosis plant (reverse osmosis system) is a water filtration device which removes impurities, contaminants and dissolved minerals by forcing water through a semi-permeable membrane. It provides pure, fresh water for eating and cooking.
To find out more, read our article " basic principles of reverse osmosis "
What are the advantages of an osmosis unit?
✔ Eliminate up to 99 % of contaminants (chlorine, heavy metals, pesticides, bacteria, etc.)
✔ To improve taste and smell water
✔ To reduce limescale deposits in household appliances
✔ To produce a high-quality drinking water at home
To find out more, read our article " basic principles of reverse osmosis "
What are the advantages of an osmosis unit?
A osmosis plant eliminates impurities, heavy metals and bacteria of water, while a water softener mainly reduces calcium and magnesium to prevent limescale deposits. For a complete water treatmentit is possible to combine the two systems.
What's the difference between a reverse osmosis unit and an ultrafilter?
An ultrafilter removes contaminants down to 0.01 microns. This guarantees the elimination of sediment, bacteria and other impurities up to a certain point. Heavy metals, nitrates and certain chemicals (including PFAS) are not filtered out. An osmosis unit removes up to 0.0001 microns, guaranteeing contaminant removal of up to 99%.
To find out more, read our article " The difference between a reverse osmosis filter and an ultrafilter"
Is osmosis water safe to drink?
Yes! Reverse osmosis filtration ensures that your water is pure and free of harmful substanceswhich makes it healthier and safer than tap water.
To find out more, read our article " Is my reverse osmosis water too pure?"
2. Choosing the right osmosis plant
How do I choose the best RO unit for my home?
Consider the following criteria:
- What is the initial quality of the water I want to filter?
- Direct-flow or tank Osmosis?
- Number of filtration steps?
- Is it difficult to maintain?
- How much water does my reverse osmosis unit discharge?
- What is the total cost of my reverse osmosis unit?
To find out more, read our article " 6 questions to choose the ideal osmosis plant "
What is an eco-friendly osmosis plant and how does it save water?
A ecological osmosis is a system designed for reduce water wastage during filtration. Conventional reverse osmosis systems can reject up to 4 liters of water for each liter filteredwhile ecological models have better performanceto limit water consumption.
To find out more, compare our products
Do I need an osmosis plant with remineralization?
Some reverse osmosis systems also remove essential minerals such as calcium and magnesium. If you prefer mineral-enriched water, you can opt for :
- An osmosis unit with remineralization filter.
- An additional remineralization cartridge
To find out more, read our article " Is my reverse osmosis water too pure? "
3. Installation and maintenance
Is installing an osmosis plant complicated?
No! osmosis systems Aquacycle.eu are selected for a easy, self-contained installationplug and play. Our osmosis units come with a installation guide and a accompanying video. If you encounter any problems, our technical service is at your disposal to help you remotely.
How often should I change my filters?
Replacement frequency depends on water quality and usage:
- Pre-filters (sediment & activated carbon) : all 6 to 12 months
- Reverse osmosis membrane : all 2 to 3 years
- Post-filters (activated carbon or remineralization) : all 12 months
What happens if I don't replace the filters on time?
Lack of maintenance can lead to :
- A lower water quality
- A slower flow
- A possible bacterial contamination
How do I maintain my reverse osmosis unit?
Regular maintenance includes :
✔ Flushing the system every few months
✔ Filter replacement according to the recommended schedule
✔ Annual disinfection tank
✔ Verification of leaks or pressure problems
4.water quality and performance
How do I measure the hardness of my water?
Use a hardness test kit Aquacycle.eu or consult the information provided by your local water supplier (easily found on the Internet). If your water is very hard, a water softener may be required in conjunction with an osmosis unit.
Does an osmosis plant remove fluorine and chlorine?
Yes! reverse osmosis membranes effectively remove fluorine, chlorine and other contaminants, providing water safer and better tasting.
Why does my osmosis unit filter water slowly?
Possible causes:
- Clogged filters (replacement required)
- Low water pressure (below 40 psi)
- Spent reverse osmosis membrane (to be replaced)
Is osmosis water ideal for cooking and coffee?
Absolutely! Osmosis water improves taste coffee, tea and dishes by removing impurities.
5.price and warranty
How much does a reverse osmosis unit cost?
Prices vary according to capacity and features:
Entry-level models : 100 € – 300 €
Intermediate systems : 300 € – 700 €
High-efficiency top-of-the-range models : 700 € and more
To find out more, compare our products
Are your reverse osmosis units guaranteed?
Yes! All our osmosis systems are covered by a of 2 years.
Do you offer discounts for bulk purchases?
Yes! We offer preferential rates for bulk orders, corporate customers and resellers. Contact us for more information.
6.orders and delivery
What are the delivery times?
Orders placed before midday are dispatched the same day.
Do you offer an installation service?
Yes! We offer a installation assistance in certain regions. Contact us to check availability.
What payment methods do you accept?
Our site is specifically designed to accept online payments. If this is not suitable, don't hesitate to contact us so we can find a solution.
What is your returns policy?
Aquacycle.eu will send you a return slip if your osmosis unit is faulty at the time of installation. All you have to do is stick it on your parcel at no cost to you.
All our osmosis units are fully guaranteed for 2 years.
Still have questions? Contact us and we'll help you find the right best osmosis plant for your needs!
